PRIVACY POLICY
Last Updated: September 20, 2026
At Costero Sound System, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or communicate with us.
1. Information We Collect
We collect personal information that you voluntarily provide to us when placing an order, requesting custom songs, or communicating with us. This includes:
Contact Information: Full name, email address, and phone number.
Order & Customization Details: Personal stories, names, locations, audio preferences, custom lyrics, and specific instructions provided for custom music production.
Billing & Transaction Data: Payment details necessary to complete your purchase (processed securely through our third-party payment providers).
2. How We Use Your Information
We use the collected information solely to fulfill our services and improve your experience, including:
Processing orders and delivering custom audio files.
Writing lyrics and producing songs based on your unique story and specifications.
Communicating order status updates, revisions, and customer support inquiries.
Sending transactional receipts, payment confirmations, and relevant service updates.
3. Payment Processing & Security
We do not store or collect your complete credit card or financial account numbers on our servers.
All online transactions are processed through encrypted, PCI-compliant third-party gateways (such as Stripe, Zelle, Revolut, or Cash App).
We implement industry-standard administrative and technical measures to safeguard your personal data against unauthorized access, disclosure, or alteration.
4. Sharing & Disclosure of Information
We strictly respect your personal story and data. We do not sell, rent, trade, or lease your personal information to third parties. We may only share information in the following limited circumstances:
Service Providers: Trusted third-party tools and vendors essential to operating our website, processing payments, or delivering digital files.
Legal Requirements: If required to do so by law, court order, or governmental regulation.
5. Confidentiality of Custom Music & Stories
Personal details, names, and stories provided for custom song production are kept confidential and used solely for creative composition. Custom songs are delivered directly to you and will not be shared publicly, uploaded to streaming platforms, or used in promotional materials without your explicit consent or as permitted by your chosen package license.
6. Data Retention
We retain your contact details, order history, and custom production files for as long as necessary to fulfill the services requested, provide customer support, and satisfy any legal or accounting obligations.
7. Your Data Rights
Depending on your location, you have the right to access, correct, update, or request the deletion of the personal information we hold about you. To exercise any of these rights, please contact us at the email provided below.
8. Third-Party Links
Our website or communications may contain links to third-party services or payment platforms. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their respective privacy policies.
9. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Email: costerosoundsystem@aol.com